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| Dear *|TITLE:FNAME|*, At Educational Federal Credit Union (EdFed), we recognize that you have many choices available to you in financial services, and we continually work to earn your loyalty. In support of this goal, we are excited to announce the launch of our new Member Survey initiative. As valued member-owners of EdFed, you are important to us, and your input will help us to identify areas in which we excel, as well as any areas in which we can improve our service to you. Starting soon, you may receive a survey via e-mail requesting feedback on your experience with opening a new account, conducting a transaction, or establishing a new loan with the Credit Union. By participating in our surveys, you will have the opportunity to evaluate the service you have received from our staff, as well as share other perspectives on how well our organization is meeting your needs as a member. If you have any questions or concerns related to these surveys, or if you wish to provide feedback to the Credit Union for any purpose, please do not hesitate to email our Member Experience Team at memberxp@edfed.org. Thank you in advance for your time, and we look forward to your feedback. Kind regards, Member Experience Team Educational Federal Credit Union |
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