Member Assistance Program
*|TITLE:FNAME|*, throughout our history, our staff has been resolute in our commitment to serving our members, during times of economic success, as well as periods of financial hardship. We are committed to standing with you as we navigate through the difficult months ahead.
Understanding that COVID-19 has impacted each of us in vastly different ways, we have implemented the Member Assistance Program (MAP). This program offers a consultative approach based on the needs and circumstances of each member, including:
| 1. | A no obligation, no-cost review of your current debts to evaluate payment relief options and discuss lending solutions customized to your specific needs. | | 2. | A 30 or 60 day payment deferral on existing loans. | | 3. | A 90-day payment deferral on all new qualifying loans. | | 4. | An optional, personalized budget planning session with our partner GreenPath Financial Wellness to assist you in finding additional ways to increase household cash flow and reduce expenses. |
Loan Options
| • | Online Banking users can apply for a loan or | | • | To apply by phone, call our Lending Center at 305-273-5626 or 844-946-5626. | | • | Online Banking users can apply for a mortgage or Home Equity or | | • | To apply by phone, call our Mortgage team at 305-270-5256 or 866-327-4663. |
Budgeting Assistance
GreenPath certified financial counselors can help you find ways to increase household cash flow and reduce expenses. Call GreenPath at 877-337-3399 to schedule a personalized budget planning session, or utilize the online tools and worksheets available at www.greenpath.com/sfefcu.
Payment Deferrals
We will work with you to discuss options for payment deferrals. For assistance with your existing 1st mortgage, call 305-270-5256 and press #3 or call toll-free to 1-866-224-0133.
For all other loan types, including your Home Equity Loan or Line-of-Credit loan, please visit our Member Assistance Program page and complete the short form. A Credit Solutions Specialist will contact you within two business days. If you prefer, you may contact us at 305-270-5215.
We are always here for you. Please continue to visit our website and social media pages for updates. |
