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| The easiest way for thieves to get your money is with your permission. That is why fraudsters often pretend to be someone you trust — a company you know, a government agency, or even a distressed family member. Recognizing the red flags is the best defense against these imposters. Here are some key tips to help you spot — and then stop — these scams before they harm you or your account: If It is a Phone Call, It is Not the Government Government agencies typically initiate all official communication with you via letter. Unexpected or uninitiated contact through any other method is a red flag. Imposters will often pose as the IRS or the Social Security Administration (SSA), claiming you owe taxes or that there is a problem with your Social Security. Verify the Caller or Sender Scammers might pose as anyone, not just government agencies. They might even pose as EdFed staff to get to your money. Hang up or ignore the message, then contact the organization using official contact information. Urgency is the Best Fear Tactic Fraudsters use urgency to scare victims into acting even if they are uncertain. Pay attention to any language that urges you to act immediately or else something negative will happen. This extreme language is meant to create panic and prevent you from thinking clearly. Take a moment to pause and verify. Protect Your Personal Information Do not share account numbers, passwords, or PINs by phone, text, or email. EdFed will never ask for these details in this way. Fraudsters will often ask for one-time passcodes provided during verification, which members should never give to anyone. Monitor Your Accounts Stay alert and financially secure through our online and mobile banking platform, EdFed 24/SEVEN. If you notice suspicious activity, call our Member Contact Center at 305-270-5250. |
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