Like so many of you, we are monitoring the latest news about the coronavirus (COVID-19) and are following guidelines from the Centers for Disease Control and Prevention, the World Health Organization and our local health department.
The health and safety of our employees, members and local community are of utmost importance to us. As such, we will continue to ensure that our branches are observing the highest standards of cleanliness, and we will make every effort to provide a sanitary environment.
Aside from our in-branch services, Online Banking and the EdFed Mobile app1 are available to support your financial needs providing access to your account and allowing you to complete transactions from virtually anywhere, at any time.
If you have not already:
You will be able to:
| • | Update your personal information | | • | Access your accounts | | • | Make a payment on your EdFed Credit Card, loans and other bills, and set up recurring payments2 | | • | Transfer funds | | • | Remote Deposit Checks with the Mobile app1 |
If you reside in South Florida, you may also use the following services to conduct business:
We are continuing to monitor this situation closely. Visit our website and social media pages for further updates. You can count on us at times like this, especially if you need our help.
If you have been affected by COVID-19 and need help with your account, please call our Member Contact Center to learn how we might help.
If we reach out to you, we will not ask for confidential information such as your name, password, personal identification number (PIN) or other account information. See the Federal Trade Commission's advice for consumers to protect yourself from scams.
For the latest information about coronavirus, visit the CDC's resource center.
1EdFed Mobile app is available for select mobile devices. Message and data rates may apply. You must be enrolled in Online Banking prior to downloading the Mobile app. 2Bill Pay is an easy-to-use, safe and convenient way to pay your bills electronically. As long as you have Online Banking and a Checking Account you can sign up for this FREE service. |
